Comprehensive comparison of Wati, AiSensy, and Interakt—three leading WhatsApp Business API platforms

 

Here’s a comprehensive comparison of Wati, AiSensy, and Interakt—three leading WhatsApp Business API platforms—focusing on their pricing, features, and suitability for different business types.

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Platform Comparison Overview

1. Wati

• Pricing Plans:

  • Growth: ₹1,999/month (3 users included; No additional users, Additional charges apply for conversations

  • Pro: ₹4,499/month (5 users included; Additional Users @ ₹1299/user/month, Additional charges apply for conversations

  • Business: ₹13,499/month (5 users included; Additional Users @ ₹3999/user/month, Additional charges apply for conversations

  • Note: Additional charges apply for conversations based on type and region.(Wati.io)

• Key Features:

  • Official WhatsApp API access with blue tick verification assistance

  • Broadcast multimedia messages (up to 15K/month in Growth plan)

  • Shared team inbox with manual message routing

  • Basic to advanced chatbots (depending on plan)

  • Shopify integration and WhatsApp catalog support

  • Instagram DM integration

  • Advanced analytics and campaign management in higher-tier plans

  • Dedicated Customer Success Manager and priority support in Business plan(Wati.io, Home | AiSensy Knowledge Base)

• Best For:

  • Medium to large businesses seeking robust automation, integrations (e.g., Shopify, HubSpot), and advanced analytics.

  • Enterprises requiring dedicated support and extensive customization.

2. AiSensy

• Pricing Plans:

  • Forever Free: ₹0/month

  • Basic: ₹999/month

  • Pro: ₹2,399/month

  • Enterprise: Custom pricing

  • Note: Conversation charges apply separately (e.g., ₹0.88 for marketing messages).(AiSensy)

• Key Features:

  • Free WhatsApp Business API access with blue tick application support

  • Unlimited free service conversations (user-initiated)

  • Click-to-WhatsApp Ads Manager with ₹500 ad credits in Free plan

  • Contact management with tags and attributes

  • Broadcasting, retargeting, and template message APIs in paid plans

  • Multi-agent live chat and shared team inbox

  • Integrations with Shopify, WooCommerce, and Dialogflow

  • Chatbot flows (add-on at ₹1,999 for 5 flows)(Home | AiSensy Knowledge Base, AiSensy)

• Best For:

  • Startups and small businesses initiating WhatsApp marketing with minimal investment.

  • Businesses seeking a cost-effective solution with essential features and scalability.

3. Interakt

• Pricing Plans:

  • Starter: ₹999/month

  • Growth: ₹2,499/month

  • Advanced: ₹3,499/month

  • Pro: ₹6,999/month

  • Note: All plans include 1,000 free conversations; additional conversations charged separately.(Home | Interakt Knowledge Base)

• Key Features:

  • Official WhatsApp Business API access

  • Shared team inbox with multi-agent support

  • Broadcast and bulk messaging capabilities

  • Automated notifications and reminders

  • CRM integrations and contact management

  • E-commerce integrations with Shopify and WooCommerce

  • Analytics and reporting tools

• Best For:

  • E-commerce businesses focusing on customer engagement and retention.

  • Companies requiring seamless integration with online stores and CRM systems.

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Feature Comparison Table

Feature	Wati	AiSensy	Interakt
Official WhatsApp API
Free Plan Available
Broadcast Messaging	(15K/month in Growth)	(Paid plans)
Chatbot Support	(Basic to Advanced)	(Add-on)
Multi-Agent Support		(Paid plans)
E-commerce Integrations	(Shopify)	(Shopify, WooCommerce)	(Shopify, WooCommerce)
CRM Integrations	(HubSpot, Salesforce)	(Limited)
Instagram DM Integration
Dedicated Support	(Business plan)	(Enterprise plan)	(Advanced & Pro plans)
Pricing (Entry-Level Plan)	$49/month	₹0/month	₹999/month

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Recommendations by Business Type

• Startups & Small Businesses: AiSensy’s Forever Free plan offers a cost-effective entry point with essential features, making it ideal for businesses beginning their WhatsApp marketing journey.

• E-commerce Stores: Interakt provides robust integrations with Shopify and WooCommerce, along with CRM capabilities, catering well to online retailers focusing on customer engagement.

• Medium to Large Enterprises: Wati’s advanced automation, extensive integrations, and dedicated support in higher-tier plans make it suitable for larger businesses requiring comprehensive WhatsApp communication solutions.

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Each platform offers unique strengths tailored to different business needs. AiSensy is excellent for budget-conscious startups, Interakt excels in e-commerce integrations, and Wati provides a comprehensive suite for larger enterprises seeking advanced features and support.

If you need further assistance in selecting the right platform based on your specific requirements or industry, feel free to contact us