A Seller’s Guide to Filters, Fulfillment, and Order Management Best Practices
Once your products are live on Amazon India, the real work begins: managing customer orders efficiently. Thankfully, Amazon provides a dedicated Orders Tab in Seller Central that helps you track, process, and fulfill orders — all in real time.
Whether you’re fulfilling via Easy Ship, Self Ship, or FBA, managing orders properly ensures:
- Timely deliveries
- Better customer ratings
- Lower cancellations and returns
- Compliance with Amazon’s seller performance metrics
This guide will walk you through how to use the Orders Tab, apply different filters, and manage orders like a pro.
📍 Where to Find the Orders Tab in Amazon Seller Central
- Log in to Seller Central: https://sellercentral.amazon.in
- Navigate to the top menu
- Click Orders → Manage Orders
You’ll land on the Orders dashboard, which gives you an overview of all current, past, and pending orders.
🧭 Key Filters in the Orders Tab
The Orders Tab comes with powerful filters to help sellers locate, prioritize, and process orders efficiently.
🔍 1. Order Status Filters
| Filter Name | What It Shows |
|---|---|
| Pending | Orders placed but payment not yet confirmed |
| Unshipped | Confirmed orders that you need to ship |
| Shipped | Orders you’ve shipped and marked as fulfilled |
| Canceled | Orders canceled by buyer or seller |
| Returned | Orders where customer has returned the item |
✅ Focus on Unshipped and Pending sections daily.
📆 2. Date Range Filters
You can filter orders:
- Today
- Last 7 days
- Custom date range
Useful for tracking daily order volumes, shipment SLA performance, and returns.
🛒 3. Fulfillment Method Filters
| Type | Description |
|---|---|
| Easy Ship | Amazon picks up from your location and delivers |
| Self Ship | You handle delivery using your courier |
| FBA | Fulfilled by Amazon — auto-shipped by Amazon |
Helps segment your logistics operations for better workflow and tracking.
📦 4. Ship-By Date
This filter helps you focus on orders that are nearing dispatch deadlines, so you avoid late shipments or SLA violations.
🔔 Amazon may auto-cancel orders that aren’t shipped in time — which affects your late dispatch rate and seller performance score.
🛠️ How to Manage Orders Step-by-Step
🧾 Step 1: Go to Manage Orders
Filter by “Unshipped” to see the latest orders you need to fulfill.
📦 Step 2: Review Order Details
Click on the order number to:
- View product name, quantity
- Confirm shipping address & buyer’s contact
- Check shipping service (Easy Ship, Self Ship)
🖨️ Step 3: Print Shipping Labels & Invoice
Amazon mandates every parcel to include:
- Shipping label
- Tax invoice
For Easy Ship: Amazon auto-generates the shipping label.
For Self Ship: You must input tracking and courier details manually.
✅ Step 4: Mark as Shipped (Only for Self Ship)
After physically handing over the parcel to your courier:
- Update tracking ID
- Select courier partner
- Click “Confirm Shipment”
For Easy Ship/FBA: Amazon updates status automatically.
💰 Step 5: Track Payments
Once an order is marked “Shipped”, the payment will be released as per Amazon’s 7-day settlement cycle (longer if new seller or on hold).
📊 Pro Tips for Smooth Order Management
- ✅ Download daily order reports for offline processing and inventory sync
- ✅ Use “Ship-by date” filter to avoid SLA penalties
- ✅ Keep your tracking info updated to prevent account health issues
- ✅ Handle order messages promptly — buyers may change addresses or ask for updates
- ✅ Enable SMS/email alerts for every new order
🚫 Common Mistakes to Avoid
- ❌ Missing ship-by dates = automatic order cancellation
- ❌ Incomplete invoices or missing GST details
- ❌ Not entering valid tracking = increased A-to-Z claims
- ❌ Shipping items not in stock = poor seller metrics
- ❌ Ignoring returns/refunds = negative feedback
🏁 Final Thoughts
The Orders Tab is the heartbeat of your Amazon business. Mastering its filters, workflows, and features will help you:
- Scale faster
- Improve performance scores
- Build customer trust through timely delivery and communication
💼 Need Help Automating or Managing Amazon Orders?
At bizconsulting.io, we help Indian Amazon sellers:
- Set up efficient order workflows for Easy Ship, Self Ship, and FBA
- Integrate bulk order printing and courier APIs
- Train staff for end-to-end Amazon order management
- Resolve order-related A-to-Z claims, returns, and refunds
📩 Get in touch now to optimize your backend and grow with ease.
