The Indian government has set up various helplines, portals, and support services to assist MSMEs with inquiries, registration, access to schemes, complaint resolution, and other needs. These resources are part of the government’s efforts to streamline MSME support, improve accessibility, and provide guidance on business operations. Here’s a list of some key MSME helpline and support services:

1. MSME SAMADHAAN (Delayed Payment Monitoring System)

• Objective: To address delayed payments to MSMEs and facilitate a quick dispute resolution.
• Features:
  • Allows MSMEs to file complaints online against buyers who delay payments beyond 45 days.
  • The Micro and Small Enterprise Facilitation Council (MSEFC) investigates and provides redressal.
• Website: MSME Samadhaan Portal

2. MSME SAMBANDH (Public Procurement Portal)

• Objective: To provide MSMEs with better access to public procurement opportunities.
• Features:
  • Lists procurement details from various public sector units (PSUs) and central government agencies.
  • Helps MSMEs understand their eligibility for procurement and tenders.
• Website: MSME Sambandh Portal

3. MSME SAMPARK (Job Portal)

• Objective: To bridge the skill gap and connect MSMEs with skilled candidates.
• Features:
  • Allows MSMEs to post job vacancies.
  • Provides a platform for skilled workers and trainees from MSME Technology Centers to connect with MSMEs for job opportunities.
• Website: MSME Sampark Portal

4. Udyam Registration Helpline

• Objective: To assist entrepreneurs with MSME registration on the Udyam portal.
• Features:
  • Offers guidance on the Udyam registration process and documentation requirements.
  • Helps entrepreneurs access registration-related benefits under various MSME schemes.
• Helpline Number: 011-23063288 / 011-23063643
• Website: Udyam Registration Portal

5. MSME Development Institutes (MSME-DI)

• Objective: To support MSMEs with training, consultancy, and other services.
• Features:
  • Offers business counseling, project profiles, and feasibility studies for entrepreneurs.
  • Provides support on various government schemes, skill development programs, and technical advice.
• Regional Centers: MSME-DI offices are located in major cities across India, providing localized support to MSMEs.

6. SIDBI Contact Centers

• Objective: To provide financial and advisory support for MSMEs through the Small Industries Development Bank of India (SIDBI).
• Features:
  • Provides information on loan schemes, financing options, and credit facilities.
  • Offers support for business planning, funding proposals, and financial literacy.
• Helpline Number: 1800-22-6753
• Website: SIDBI Website

7. National SC-ST Hub Helpline

• Objective: To provide assistance to SC/ST entrepreneurs on government schemes, financing, and business development.
• Features:
  • Offers information on schemes like the National SC-ST Hub, Stand-Up India, and other financial incentives.
  • Provides mentorship, skill development, and market linkage support.
• Helpline Number: 1800-180-4647
• Website: SC-ST Hub Portal

8. Khadi and Village Industries Commission (KVIC) Helpline

• Objective: To assist rural entrepreneurs, artisans, and weavers in starting and expanding khadi and village industries.
• Features:
  • Provides support with khadi production, marketing, and financial assistance.
  • Offers information on schemes like the Prime Minister’s Employment Generation Programme (PMEGP).
• Helpline Number: 1800-3000-0032
• Website: KVIC Portal

9. MSME Champions Portal

• Objective: To provide comprehensive support for MSMEs through complaint resolution, guidance, and business advice.
• Features:
  • Provides a grievance redressal mechanism to resolve complaints related to finance, delays, and policy-related issues.
  • Connects MSMEs with support services and schemes, including technology and financial advice.
• Website: MSME Champions Portal

10. National Institute for Micro, Small, and Medium Enterprises (ni-msme)

• Objective: To provide MSME training, research, and consultancy services.
• Features:
  • Offers courses in entrepreneurship, skill development, and business management.
  • Provides policy advocacy and consultancy services for MSME development.
• Helpline Number: +91-40-23608544 / 23608956
• Website: ni-msme Website

Conclusion

These helplines and support services are designed to facilitate MSME growth by providing guidance on schemes, resolving grievances, and enabling easier access to financial, technological, and market resources. They help MSMEs overcome challenges, connect with skilled labor, and grow their businesses by leveraging government support effectively.